AI Utilities is a trading name of Greener Power Scotland Limited.
We are committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it by emailing your complaint to support@greener-power.co.uk.
What happens next?
- We will send you an email acknowledging receipt of your complaint within one week of receiving it, enclosing a copy of any correspondence we hold relating to your complaint, we would ask that you supply us with any correspondence you have backing up your complaint. We have 8 weeks from receiving your letter to resolve your complaint.
- Your complaint will be investigated by one of our directors, they will review your complaint and speak with the agent/affiliate/broker who processed your contract.
- After the review has been completed you will be invited to a meeting in person or virtually to discuss our findings and hopefully a resolve your complaint.
- Within one week of the meeting, we will email you to confirm if any resolution has been agreed or what further actions have been agreed with you.
- Should we fail to resolve your complaint in 8 weeks or if you are unhappy with the way we have dealt with your complaint in this time we will issue you with a deadlock letter outlining our final position you then can register your complaint the Ombudsman Services
- The Energy Broker ADR Scheme is free and a totally independent set up by Ofgem to resolve complaints from microbusinesses.
- Greener Power Scotland Ltd are a member of the scheme and will adhere to its findings.
Useful contacts
Ombudsman Services: Energy
PO Box 966,
Warrington WA4 9DF
Phone: 0330 440 1624
Email: enquiry@ombudsman-services.org